No More Bottlenecks
All break-fix requests are guaranteed to be resolved so different lines of business can raise support tickets directly.
Better Governance
By separating large change requests from break-fix requests organisations can exercise better governance and oversight
Reduce Risk
Guaranteeing to resolve all requests ensures recurring issues are a thing of the past, increasing confidence that downtime will be kept to a minimum.
Executive Strategic Goal
Removing the distraction of the gatekeeper role, ensures IT are fully focused on the organisation’s main strategic tasks.